FAQs

How do I cancel or pause a Transfer?
To cancel or pause a transfer, navigate to the Transfers tab located at the top right-hand side of the application. Cancel a Transfer Right-click the t...
Tue, Jan 25, 2022 at 12:44 PM
How do I connect to a different Location?
Switching to a different location is quick and easy. Select your current Location above the file browser  A list will appear will all of your connecte...
Tue, Jan 25, 2022 at 12:46 PM
How do I automatically transfer files?
Automation is made easy with our Watch Folder feature. Files can be automatically downloaded or uploaded between different Locations. Within the file b...
Tue, Jan 25, 2022 at 12:50 PM
Where are log files located?
Within the JetStream Client  Navigate to the top right-hand side and select the gear icon. Scroll down to the Troubleshooting section and the default pat...
Tue, Jan 25, 2022 at 12:52 PM
How do I set a default file path?
Sandboxing allows users to directly access a specific file path by default. It also limits the user to the desired path and does not allow for viewing files...
Tue, Jan 25, 2022 at 12:54 PM
Can I set Priority for specific Transfers?
Yes! With JetStream you have the ability to set the priority of specific transfers.  If you want a file to be transferred sooner, or need to throttle certa...
Tue, Jan 25, 2022 at 12:55 PM
Can I restart a failed Transfer?
Yes! Sometimes transfers can fail, but JetStream makes it easy to try again. Navigate to the Transfers tab located at the top right-hand side. Right-c...
Fri, Feb 18, 2022 at 9:12 AM